Copyright



    ELPL CUSTOMER PRIVACY POLICIES AND PROCEDURES


    When you provide us with information through esselworld.com, esselworld.in & waterkingdom.in (the "Site"), we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to the Site is subject to this Privacy Policy and our Terms and Conditions. Please note that this Privacy Policy governs only information provided to esselworld.com, esselworld.in & waterkingdom.in and communications from ELPL It does not govern any other information or communications that may reference ESSEL GROUP products communications from retailers or brick and mortar stores.
     

    COLLECTION OF PERSONALLY IDENTIFIABLE INFORMATION BY ESSELWORLD.COM, ESSELWORLD.IN & WATERKINGDOM.IN


    We do not collect personally identifiable information about you, except when you provide it to us. For example, if you decide to complete a user registration form or online survey, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number), age group, gender and product and/or cosmetic concerns, and the products you use. If you decide to place an order, we will also need to know your delivery and billing address, credit card number and expiration date. To protect your personal information, users registering at the Site must also enter a user name/email address and password. If you would prefer that we not collect any personally identifiable information from you, please do not provide us with any such information. You can place your order through our Customer Care Experts at +91 22 65280305. When you submit your personally identifiable information on the Site, you are giving your consent to the collection, use and disclosure of your personal information as set forth in this Privacy Policy.
     

    USE OF PERSONALLY IDENTIFIABLE INFORMATION

     
    • Opt-In Communications If you opt-in during the Site registration process or at other times when you submit personally identifiable information, the information you provide may be used by esselworld.com, esselworld.in & waterkingdom.in to create and deliver to you our newsletters, surveys or other communications containing product informationor promotions ("Opt-In Communications"). If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications.
    • Communications to Serve You If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Care Experts or placing an order, we may provide you with service-related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that ELPL offers its customers.


    DISCLOSURE OF PERSONALLY IDENTIFIABLE INFORMATION

     
    • Fraud Protection and Compliance with Law We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
    • Service Providers We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.
    • Refund & Cancellation policy: ELPL provides extended validity on e-ticket bookings. The tickets booked on our website have validity up to 30 days. In lieu of the same, tickets once booked will not be cancelled or refunded.


    DISCLAIMER


    Till our full extend we have attempted to provide accurate & updated information on our website. Still as human error prevails, the website may contain inaccuracies and typographical and clerical errors. EsselWorld Leisure Pvt. Ltd. expressly disclaims any obligation to update this site or any of the materials on this site. EsselWorld Leisure Pvt. Ltd. does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the site. You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk. EsselWorld Leisure Pvt. Ltd. reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the site. The information entered on the website is protected by trademark and if any user wishes to use the information can do so for non-commercial purposes. EsselWorld Leisure Pvt. Ltd. may make any other changes to the site, the materials and the products, programs, services or prices (if any) described in the site at any time without notice.